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Alex Robertson

Managing Partner & Programme Director, Consortium24 LLP

 

Alex has over twelve years’ experience in both the NHS and social care, in transformation and programme lead roles, focusing in particular on health & social care integration at place.

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Prior to moving sector, Alex spent fifteen years in a series of senior leadership and consultancy roles with major commercial organisations, as well as with KPMG Consulting.

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Alex is passionate about delivering improvements for the population, with a deep interest and specialism in delivering programmes of improvement for those living with frailty.

alex@consortium24.co.uk

Delivery Experience

Programme Director, Living Well with Frailty (NHS Warrington CCG & Borough Council)

  • Worked with system leaders across community, primary care, social care, acute and VCSE providers, to design, develop and lead the programme delivery to improve outcomes for those living with frailty

  • Led the design, development and implementation of the Intermediate Care at Home offer

  • Provided system surge capacity modelling and other strategic support during Phases 1 & 2 of the COVID-19 pandemic

  • Designed and co-delivered a seven-module Leadership Programme to 170 of Warrington’s senior and middle leaders

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Programme Director, New Models of Homecare (Manchester Health & Care Commissioning)

  • Created a new data-led service model, codesigned with professionals, providers and experts by experience, focused on integrating domiciliary care services as a core part of the community model for patients with moderate and severe frailty

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Programme Director, Frailty Virtual Wards & Same Day Emergency Care Redesign (Southport & Ormskirk Hospital NHS Trust)

  • Led the design and implementation of a new, outcome-focused SDEC model, focused on ambulatory care and acute frailty, striving to support people to return home on the same day

  • Implementation design and leadership of Frailty Virtual Wards

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Operating Model Design for Palliative & End of Life Care, St Rocco’s Hospice​

  • Led the design of a new palliative and end of life three-pillar strategy and operating model 

  • Designed the new Board Assurance Framework with the Board of Trustees and Executive Team

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Interim Head of Service Recovery (Aviva & Norwich Union Life)

  • As a member of the Customer Services Leadership Team with responsibility for managing 4,500 FTE, led a change management programme with a team of internal project managers

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Deputy Head of Customer Services (Aegon Individual Protection)

  • Responsible for the leadership, management and development of a customer service team of 300 FTE, across both contact centre and back office, and for the control of an £8m budget

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Executive Consultant (KPMG Consulting)

  • Member of the Financial Sector Customer Management practice, led a range of improvement projects for clients including Scottish Equitable, The Co-Operative Group, GE, AMP and Travelex

Skills

  • Extensive experience of programme direction, hands-on redesign and implementation of community-based frailty offers

  • Track record in Same Day Emergency Care (SDEC), intermediate care at home and Domiciliary Care redesign for major place systems

  • Strategy development

  • Operating Model design, development, implementation and benefits delivery

  • Turnaround and rapid improvement

  • Operational leadership and management

  • Leadership programme development and delivery

  • •Executive coaching and mentoring

Qualifications

  • Prince2 Practitioner

  • Full Financial Planning Certificate (FPC3), CII

  • Postgraduate Diploma in European Management
    Royal Holloway, University of London (Distinction)

  • B.A. Joint Honours in French & German 
    University of Stirling

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